You've got questions? We've got answers...
Q - How do I get started?
A - Fill out the online form and we do the rest!
Q - Is this a discount card?
A - No, this is not a discount card. This is a pharmacy benefit card, much like a regular insurance card. Your doctor or pharmacy bills us at the time of treatment, we pay all bills and file a lien against the proceeds of your case/ claim.
Q - How long does activation take?
A - Once a completed form is received, one of our representative will immediately input the information in the system. Within a few minutes a card is activated. ***Note: missing information can cause a delay
Q - When can I expect my card?
A - Once a pharmacy card has been activated, a copy of the card is Emailed directly to the patient's Email address provided in the order form. A copy of the pharmacy card is also faxed and/or Emailed to the attorney listed on the order form and can be sent directly to your smartphone via image text.
Q - Can I use it at my local pharmacy?
A - The pharmacy card is accepted at over 65,000 pharmacies including your local Costco, Rite Aid, CVS, Target, Walgreens. To check if your pharmacy is in network, please click this link and lookup your pharmacy. For medical treatment, we use powerful analytics to find the best possible treatment in your area and our third party administrator will work with you to coordinate appointments.
Q - What happens if my prescription gets denied at the pharmacy?
A - Call us immediately before leaving the pharmacy, the issue can usually be resolved within a couple of minutes
Q - Why are some of my medications being denied when others are approved due to "prescriber not covered"?
A - When you receive a new prescription, please call the number on your card to add the new prescription to the approved medications list. A PRIOR AUTHORIZATION is required for all name brand, over the counter, non-pain and non-inflammation related medications.
Still not convinced? We hear you.
Speak with one of our Benefits Coordinators (844) 796-3322